Shipping policy

Shipping & Returns

At Lavender and Lace Boutique, we are committed to providing a beautiful shopping experience from the moment you place your order to the day it arrives. Please review our policies below.

Shipping Policy

Order Processing

All orders are processed within 1–3 business days, excluding weekends and holidays. During new arrivals, promotions, or peak seasons, processing times may be slightly extended.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Standard Shipping: 3–7 business days

Expedited Shipping: 2–3 business days

Delivery times are estimates and may vary due to carrier delays beyond our control.

Free Shipping

We offer free standard shipping on all U.S. orders over $100.

Order Tracking

Tracking information will be emailed once your order ships. Please allow up to 24 hours for updates to appear.

Local Pickup – Hugo, Oklahoma

We are happy to offer free local pickup in Hugo, Oklahoma.

Select local pickup at checkout

You will receive an email when your order is ready

Please wait for confirmation before arriving

Returns & Exchanges

Return Eligibility

We gladly accept returns on eligible items within 14 days of purchase.

To be eligible for a return:

Items must be unworn, unwashed, and in original condition

All tags must be attached

Items must be free of makeup, deodorant, perfume, or any signs of wear

Non-Returnable Items

The following items are final sale:

Sale or clearance items

Accessories (jewelry, hats, handbags, etc.)

Intimates or undergarments

Refunds

Approved returns will be issued as:

Store credit (recommended for boutiques) or

Refund to original payment method (you can choose your preference)

Shipping costs are non-refundable.

Exchanges

Due to limited inventory, we cannot guarantee exchanges. If you need a different size or item, we recommend placing a new order and returning the original item.

Return Process

To initiate a return:

Email us at welove.lavenderandlace@gmail.com

Include your order number and reason for return

We will provide return instructions

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery. Be sure to include photos so we can make it right as quickly as possible.

Additional Information

Lavender and Lace Boutique is not responsible for:

Lost, stolen, or delayed packages once in the carrier’s possession

Orders shipped to incorrectly entered addresses